Affordable Web Design Ltd requests that all clients and potential clients read our payment policy to ensure that there are no surprises.

PAYMENT POLICY

Important Information

Affordable Web Design Ltd requests that you familiarize yourself with our payment policies.

Our Payment Policy

Please read

Since hiring us assumes implied consent to all our policies, we encourage everyone to read through our paymenty policy in order to familiarize yourself with all details.

  • All invoicing is in Canadian currency.
  • If paying with an out-of-country credit card, exchange rates will be applied through the applicable credit card processing system.
  • Our pricing structure is geared towards keeping our overhead as low as possible, so that we can pass that savings onto our customers. We base all our charges on the time it takes to perform whatever service is required.
  • Yearly Hosting: we deal with a large provider of server space located in Toronto, Ontario. We pay the server provider on our clients' behalf and then invoice you for the service. We look after all the technical steps necessary to keep your website working properly on the internet. Hosting renewal is invoiced once a year and covers the upcoming year. We renew the service on your behalf and will invoice you at that time.
  • We do not charge a monthly maintenance fee. Updates are performed when requested by the client. When we update a website, the cost is based on time, applied in 10-minute increments.
  • We include a lot of extras in our projects and we try to help our clients every step of the way. Please read more details of our Payment Policy below.

  • We accept Visa, Master Card, E-Transfers and company cheques.

Project Consultation

The initial discussion of requirements between the prospective client and our Affordable Calgary Web Design team, based on a maximum time frame of one hour, is free. This gives us plenty of opportunity to get a clear idea of your overall requirements. This applies to in-person, or verbally by phone or video conferencing such as via Skype or Zoom. Once you give us a general idea of your needs, we will be able to estimate the project time based on our experience with similar sized projects.

Project Time
Subsequent discussions of specific website details are considered part of project time. This applies to discussions by e-mail, text, telephone, video conferencing or in person. Please note that if your project includes programming, the estimate is based on the requirements you give us. Should your explanation miss some required components, we will estimate those additional needs and add to the overall cost.

Payment Methods
Affordable Web Design Ltd and its affiliates accept payment via E-transfer, Visa, Master Card, and company cheques. Please view the payment schedule below in order to familiarize yourself with when our project fees are due.

All invoicing is in Canadian funds. Current exchange rates will be applied to out-of-country credit card payments, such as U.S. based cards, through the customers own credit card provider.

Domain/Hosting Renewals
As a service to our clients, we keep track of the expiration of domain names and hosting services for all accounts registered on our server through our affiliated Registrar. We will pay out for the renewal on your behalf to our affiliated third party providers prior to expiration, in order to avoid any disruption in service.

Project Delay
Project Delay: should project completion be delayed beyond 4 weeks from the date the deposit was received due to the client's inability to provide us with all necessary information for whatever reason within that timeframe, the following will apply:
  • We will generate an invoice to cover any work done up to that point, and payment will then be due upon receipt of invoice.
  • We will continue the project at a later date when the client is ready to continue.
Project Cancellation
Request for Cancellation of Project by Client: should you have paid for a project but decide not to continue it for whatever reason, your payment/deposit is not refundable. However, any unused portion will be kept as a credit on your account. This credit can be transferred to someone else, with your approval, but must be used within one year of original payment.

Domain/Hosting Cancellation
Should you want to cancel your domain name renewal or your yearly hosting service on our affiliated third party Registrar server, we must receive a minimum of 30 days notice prior to the expiration of said service, otherwise we will automatically renew on your behalf and invoice you for the services.

Non-Associated Third Party Renewals
Please note that we are not responsible for any domain name renewals or hosting services renewals set up through non-affiliated third party service.

Payment Schedules
  • Projects estimated at up to and including $2500.00 for the design portion of the project: we require payment equal to the estimated amount in full, including applicable taxes, before we begin the project.
  • Projects with Programming modules up to and including $2500: we require payment equal to the estimated amount of the programming needs in full, including applicable taxes.
  • For designs which have been estimated at over $2500.00 for the design component of the project: we require a deposit of 1/2 of the estimated design cost plus applicable taxes or $2500 + tax, whichever amount is greater, before we begin the project.
  • For programming which has been estimated at over $2500.00 for the programming component of the project: we require a deposit of 1/2 of the estimated design cost plus applicable taxes or $2500 + tax, whichever amount is greater, before we begin the project.
  • Balance of any remaining amount: is due within 7 calendar days after we advise you that we have completed your project.
  • Credit on file for your account: will be applied towards future work for the same client within one year from the date of overpayment. Credits are not transferable.
  • For yearly domain name registration: we require the fee in full before we register the domain in the name of the client. Domain name registration fees are non-refundable and are for a period of one year or more.
  • For yearly hosting services: we require the fee for the full year, in advance. Yearly hosting fees are non-refundable.
  • Invoice payment: all accounts are due upon receipt of invoice. Interest charges of 2.5% per month may be applied to all unpaid accounts beyond 30 days from date of issuance of invoice.

Payment Issues
  • NSF Cheques: A $75.00 + applicable tax administration fee will be applied to all NSF returned cheques, plus any applicable bank charges. The invoice amount plus the administration fee must be paid immediately by E-transfer. A replacement payment by cheque will not be accepted.
  • Delinquent Accounts / Suspension: in the case of accounts which are more than 30 days overdue from date of issuance of invoice or advice of project completion, a 2.5% per month late fee may be applied.
  • Payment Delay or Refusal: in the case where payment for completed work has been refused or intentionally delayed by the client, Affordable Web Design Ltd and its affiliates reserve the right to apply a visible suspension status to the website and remove the website content from the server until such time as payment has been received. A reinstatement fee of $200 will be added to your outstanding amount. Once payment has been received in full, the website will be reinstated.
  • Non-payment of domain name registration/renewal and/or hosting: we reserve the right to apply a visible suspension status and remove the website content, as well as to change the registrant information to our name until outstanding accounts, including any late fees or reinstatement fees, have been paid in full.
  • Non-payment of provided miscellaneous services: in the case of non-payment for logo design, photography, content writing, or any other services that have been provided to a client through Affordable Web Design Ltd or its affiliates, the client forfeits all rights to the use of such logo design, photographs, or the benefit of other services, and the ownership of said designs, photos and other reverts to Affordable Web Design Ltd.
  • Delinquent accounts - Accounts overdue by 60+ days, or where there is refusal or intentional delay of payment for work already done, may be subject to further processing by an affiliated collection agency on behalf of Affordable Web Design Ltd. The delinquent account holder is then responsible for the collection agency fee (40% of total outstanding), in addition to any outstanding account balance, including all late fees and other administration fees. Account balances include all amounts calculated to cover work performed, even if not yet invoiced.
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Please familiarize yourself with all our policies.